PRIVACY POLICY.

1. Who we are

Community First Blackpool Wyre & Fylde is the operating name of Volunteer Centre Blackpool Wyre & Fylde, a Company Limited by Guarantee registered in England and Wales (Company Number 5756723) and a Registered Charity (Charity Number 1125184).

For the purposes of data protection legislation, Volunteer Centre Blackpool Wyre & Fylde is the Data Controller responsible for your personal data.

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful way.

2. What information we collect.

We may collect and process the following types of personal information:

Name, address, email address, and telephone number
Information provided when registering as a volunteer, service user, or partner
Details shared when you contact us via forms, email, phone, or in person
Equal opportunities or monitoring information (provided voluntarily)
Information required for safeguarding, training, or volunteer placement purposes

We only collect information that is relevant and necessary for our services.

3. How we use your information.

Your personal information may be used to:

Deliver volunteering, support, and training services
Match individuals to suitable volunteering opportunities
Communicate with you about services, opportunities, or events
Meet legal, regulatory, and safeguarding obligations
Improve our services and website

We will not use your information for purposes outside those stated.

4. Legal basis for processing.

We process personal data under one or more of the following lawful bases:

Your consent
The performance of a contract or service
Compliance with a legal obligation
Our legitimate interests as a charitable support organisation

5. Sharing your information.

We do not sell your personal data. Information may be shared only where necessary, including with:

Partner organisations involved in volunteering or support services
Funders or regulators, usually in anonymised form
Statutory bodies where safeguarding or legal obligations apply

All third parties are required to handle your data securely and lawfully.

6. Data security.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

7. How long we keep your data.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or reporting requirements.

8. Your rights.

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, please contact us using the details provided on this website.

9. Cookie & Website use.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.

How We Use Cookies

The Community First Blackpool Wyre & Fylde website may use cookies to:

Ensure the website functions correctly
Improve website performance and usability
Understand how visitors use the site (for example, through anonymised analytics)

We do not use cookies to collect personal information that identifies you directly.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

10. Changes to the Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of the website indicates acceptance of those changes.